Jutel customer services
Jutel Customer Services offer a wide range of professional services and workshops for new and existing customers alike.
With more than 30 years of experience in radio broadcasting industry, we help our customers to maximise the benefits of Jutel RadioMan and make their workflow processes as efficient as possible.
The Jutel services include consulting for new customers, training services, on-site support for the go-live period, follow-up workshop(s), customisation and comprehensive support with 24/7 Helpdesk.
Consulting and workshops
Jutel offers a variety of workshops for new RadioMan customers to ensure a smooth transition from their old systems and working practices to the modern radio workflow.
The Jutel workshops cover topics like requirement verification; system design; workflow analysis; business analysis; project/implementation planning; system health check and maintenance strategy.
Along with its partners, Jutel is able to deliver an unparalleled combination of products, system infrastructure and project implementation services to its customers. Open standards, a proven infrastructure and modular components ensure that even complex installations follow a fast track. Customers can go to market quickly and start seeing results sooner.
With experience in radio broadcasting since 1984, Jutel stands for in-depth industry knowledge and longstanding expertise to develop training programs and seminars that enable you to maximise the potential in Jutel RadioMan solutions.
When a new broadcast management system is brought on-air, the first hours and days are the most critical and mentally challenging for users. You don't have to be alone. Jutel offers professional support that will help you to manage this crucial period. The length of this on-site support can be agreed on a case-by-case basis, depending on the skill level of the users.
Sometimes even the best is not good enough. RadioMan Enterprise Edition products can be customised on a case-by-case basis. Jutel RadioMan is designed to be suitable for any type of radio station and any format. However, each customer has special needs and special visions. Customised solutions can give broadcasters a unique edge.
Support and maintenance services
Jutel offers a wide range of support services including 24/7 help desk, knowledge base, electronic request and defect tracking system, email support, on-site system health checks and remote problem resolution. The services also include free software updates for customers with continuous Support and Maintenance Agreement coverage.